The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. Functions: - Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them. - Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers - Define prioritizations in order to achieve our goals and organize the team accordingly. - Go outside the box and detect improvement areas in order to have more efficient process and procedures Requirements: -Have experience in Groups and Events handling and/or the Hotel Sector. - Be a goal-driven, determined person being able to meet deadlines and work well under pressure. - Have the ability to effectively multi-task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co-workers, managers and employees. - Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem-solving skills essential Offered - Commissions as a percentage of objectives. -Ticket Restaurante. - hybrid work model. Monday to Friday. Time slot 08:00-20:00h - Salary: 27.682,30€ b/a

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Sobre la empresa

Minor Hotels Europe & Americas

Madrid, España

Cadena hotelera

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Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

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